| ***The Enchanted Gallery shipping and store policy*** I ship to the United States only, no exceptions. I can only accept PayPal (this allows me to accept your credit card or e-check payment securely) through my online shopping cart. No mailed payments. I am a very small business (just the artist Kimberly Crick) and each mold is handmade to order. I do not keep stock, therefore I have a NO RETURNS policy. Each mold is inspected for quality before shipping. Please read my Mold Info/Instructions before ordering to make an informed purchase. Your items will ship within 3 to 7 business days via USPS. Their service can take another 3 to 10 business days to reach you. An email notification is sent when your items ship. Order total $ --- Shipping Cost $ 0.01 - $ 9.99 --- $2.50 $10.00 - $29.99 --- $3.25 $30.00 - $49.99 --- $4.00 $50.00 - $99.99 --- $5.00 * ALL ORDERS OVER 100.00 SHIP FREE!!! * I pack carefully and loss is rare, but I am not responsible for packages lost or damaged in transit (at the fault of USPS.) If you are worried about your package or have a high cost order, please purchase shipping insurance at the top of this page. Most orders are shipped with delivery confirmation for proof of shipping/tracking purposes. ------Frequently Asked Shipping and Payment Questions------ (for questions not related to shipping/payment policy, try my Artist Bio and Q&A page or the Mold Info, intructions and customer gallery page.) When will my order arrive? (Shipping within the United States) time estimates: All orders are usually SHIPPED (given to the post office) within 3 to 5 business days. I use USPS 1st class mail for most mold orders, larger orders (including heavier items such as rubber stamps or mold compound) ship USPS Priority mail. The post office can take an additional 3 to 7 business days to DELIVER (the time it takes them to travel.) Since this changes based on postal peak periods (holidays/tax seasons) and how far away you live from Michigan, I can only give you an estimate that your order should arrive within 2 weeks, but often less time. About International shipping: Unfortunately due to past losses, I can not ship outside of the United States at this time. The main reason for this is PayPal's seller protection policy. It makes me financially responsible for these packages unless they can be tracked. They tell businesses to factor these losses into planned expenses, but I'm not a large enough business to buffer this expense or to go through the extra work time for these orders. It's possible this policy may change in the future. For now, for customer service/loss/damage/credit card charges/incorrect addresses/fraud cases etc. I am required to provide proof of shipping and delivery which can be verified online. The US postal service does not provide tracking for packages outside of the states. Since USPS is the main service in the US and is integrated into the PayPal system (I can pay for the postage right out of my PayPal account and have the mail man pick it up from my home) it has not been convenient to find an alternative shipping company. In the future I may look into shipping with Fed Ex or UPS if an affordable service with tracking is available in my area. If you would like to be notified when this option becomes available, you may email me at: enchantedgallery@gmail.com Please note: I get a lot of emails and can not respond to them all. All international order queries are saved for future response. It is possible that this may be months/years until either PayPal and/or USPS change their policies or that I expand my business and hire help. I'm sorry I do not have time to make exceptions to my policy right now. The paypal shopping cart will automatically block international payments. Even if you'd like to ship your items to a US address, if your credit card/bank is based in another country you will not be able to order: I am not able to accept international orders at this time. If your bank account or credit card are based outside of the United States, PayPal will not allow you to add a shipping address to your order that is outside of your home country. This means that when you order you would not be able to select your USA address, not even as a "gift address" option. This is their policy, so it's automatically blocked before ordering can occur. Until www.paypal.com changes their policy there is nothing I can do about that. The only way around it is to have someone who has a United States account to place your order for you. This also applies to accounts initially created with a US address but have a non-US funding source (any international credit card or bank account) attached to it. PayPal determines your location based on your funds, not your address, sorry! What if I do not have a paypal account? / Can I pay directly with my credit or debit card? Paypal is just a way for me to accept your credit card payment online. I do not have a credit card machine and could do nothing with your credit card number. You do not need to register with paypal in order to use the shopping cart checkout. You will need to provide an email address along with your shipping information, but you do not need to "confirm" your account or sign up for anything with them. I accept unregistered and unverified paypal transactions within the United States. If you have a credit card or checking account you can use their site as a secure "middle man" to pay for your order. This is the most popular and trusted checkout system available, owned by www.ebay.com. Is paypal safe? As THE leading auction payment site, owned by www.ebay.com, you've probably already heard of them. They are a secure middle man for sellers. What they do is keep your information available to you only. I can never have access to your payment information. I only receive a notice that funds have been transferred to my account. They do not share credit card or bank account numbers with any sellers!!! As a bonus, you are saved from having to enter your payment information each time you shop with someone who accepts paypal. This greatly reduces your risk of identity theft or having your personal information forwarded by insecure servers or computer viruses. Even large companies such as yahoo and dell (dell.com) computers offer paypal as a payment option! I personally think it's a lot safer than mailing a check or money order. This way I never see your account numbers. With Money Orders you also run the risk of a seller claiming they never received it/it was stolen/cashed by someone else etc. Paypal provides seller and buyer protection, requires proof of shipping in the event of a dispute/credit card chargeback and payment verifications! Questions about mailed payments: Since going through my cancer treatments I've been moved around a lot and haven't been able to make a permanent mail-order page for this website. Eventually when I settle into a permanent location I will be able to get a PO box address for mailed payments (and a paper catalog,) but until then you can shop at my ebay store which keeps my current information. Ebay shopping requires a free ebay account and will allow you to send a Postal Money Order as your payment. This allows me to keep a record of your ordered items online, contact information and to keep you updated with the status of your order. Ebay is a separate website and contains most of the products seen on this site. Sorry, only my most popular items are stocked there due to seller fees. Click here to visit my ebay store. You can also send me a message before completing your payment and I can add the total of items from this website to your ebay order. I do not accept personal checks offline, however you can pay with your personal check through my paypal shopping cart. This is called an e-check, an electronic version of your check. It takes about 4 days to clear your bank account into mine before I receive a notice of your payment (expect this minor shipping delay.) It works just like a real check without the mailing paperwork. Copyright info / Is there a limit on how I may use my purchased molds? Copyright notice: You may use my molds for your art for sale, published works or online galleries. You may even sell plain, ready to paint beads/cabs made from the molds, but please do NOT use your cabs to make new molds for resale. Some are my own design, commissioned carvings or antique replicas. Most of the molds under my copyright have red stars * before their descriptions. You are free to make anything BUT molds and/or machine reproduced images from my products. Still not sure? Try: What is an "Angel Company"? What is ok to sell? Store Index: pg.1: Rubber Stamps, pg.2: Mold Making Compound, pg.3 Face & Button Molds, pg.4: Nature Spirit Molds, pg.5: Goddess & Mythology Molds, pg.6: Fairy & Mermaid Molds Gallery & Information Index: pg.1: Customer Art Gallery, Mold Info & Instructions, pg.2: Kimberly Crick's Art Gallery, pg.3: Artist Biography & F.A.Q., pg.4: Shipping & Store Policy |
| Shipping Insurance 0.01 - 50.00 = $1.65 |
| Shipping insurance 50.01 - 100.00 = $2.05 |
| Shipping insurance over 100.01 = $2.45 |
| If you would like to insure your package against loss or damage, please add it below based on your order total. |
